Try these three steps first
- Update the game. Check for Steam client and Hex Clash updates. Close and reopen the game.
- Verify the installation. Right-click Hex Clash in your Steam Library, then choose Properties → Installed Files → Verify integrity of game files.
- Still having trouble? Email us with the step where the issue happens and any error message you see.
Keep your progress safe
Before reinstalling or changing save files, use the backup tools in the Profile menu to export a .hexsave copy. Deleting local saves should not be your first troubleshooting step.
Platform syncing can be used when Steam Cloud is enabled. If Steam reports a save conflict, check which device contains the progress you want before choosing a copy. We cannot guarantee recovery of missing saves; keep any backup you have.
What to include in a bug report
- Your Windows or macOS version and game version.
- The chapter or game mode affected.
- Short steps to reproduce the issue, plus the expected and actual result.
- Any error text or screenshot with personal information removed.
We will ask separately if a save file is needed. Never send passwords, payment details, Steam Guard codes or product keys.
Purchases, downloads and refunds
Payments, Steam accounts, licences and refunds are managed through Steam. Use Steam Support ↗ and the Steam refund policy ↗ for those requests.
Contact Hex Clash support for game launch issues, gameplay bugs or save problems. We do not promise a fixed response time. Keeping follow-ups in the same email thread helps us track the issue.
Contact Hex Clash support
For technical support and bug reports:
hexclashcheckers@gmail.comTo report a security issue, use “Security report” in the subject. Please do not post personal information or exploit details publicly.